Store Policy

Delivery information:

Shipping within Australia:

Free Shipping delivery (3-6 days)

Express delivery (1-3 days)


International Shipping:

Standard shipping (7-21 days) 

Delivery standards time is not guaranteed and may vary by location.

Haus Of Hagendorfer is not liable for any damages or losses during shipping once payment has been made, and when the order has been received by our local post office. Customs duties, tariffs and taxes are not included in the shipping rate or item price. Overseas buyers may be subject to such costs as determined by their local or foreign government and we are not responsible for these additional charges.

Making A Return:

Email us at and please include the following below in the email. So we can assist you better.

  • Full Name
  • Detailed reasons for return
  • Additional images (optional)

At Haus Of Hagendorfer we accept returns for AUSTRALIAN orders only. We require that all return requests are submitted no later than 5 days after receiving your order. Buyers are requested to pay for return shipping, and ensure that items are in unused, new, unwashed, and unworn condition with all original tags attached. Once we receive your returned item(s), Haus Of Hagendorfer customer service team will inspect the order, and if granted will send an email notification for a FULL refund. Please note two way shipping costs are not refundable.

Any item not in new (with tags still attached) and unworn condition will not be given a refund.

Please give us 10 days or less for Haus Of Hagendorfer to refund you on agreed amount less shipping costs. Please understand we do not operate on weekends & Public Holidays.

Please note:  pre-orders items cannot be canceled or returned.

*No returns due to corona virus for INTERNATIONAL only.
*If you have ordered a in stock item and a pre-ordered item we will ship all items together once pre-ordered item is ready to be shipped.

International orders can’t be returned.